Question 1

WHAT MAKES CIRCUS CANDLES DIFFERENT FROM OTHER LUXURY CANDLES?

Accepted Answer

Our candles are wrapped in sculptural textile “skins,” blending bold design with expressive fragrance. We believe scent should be as visually powerful as it is olfactively.

Question 2

WHY IS IT CALLED CIRCUS?

Accepted Answer

Because like a circus, our world is layered, expressive, and made for many moods—all welcome here.

Question 3

WHAT DO CIRCUS CANDLES SMELL LIKE?

Accepted Answer

Each scent is crafted to feel personal, layered, and emotionally evocative. Think unexpected notes—like vinyl, soy sauce, and white moss—designed to evolve in your space. You can explore Bound or Bow Baby to see examples.

Question 4

HOW STRONG IS THE SCENT THROW?

Accepted Answer

We design for a medium-to-strong throw that fills a room without overwhelming it. Anywhere you live, linger, or lounge—our candles are right at home.

Question 5

ARE YOUR CANDLES CLEAN-BURNING OR NON-TOXIC?

Accepted Answer

Yes. All Circus candles are made with a custom soy wax blend, phthalate-free fragrance oils, and cotton wicks for a cleaner burn.

Question 6

WHAT KIND OF WICKS DO YOU USE?

Accepted Answer

We use clean-burning, lead-free cotton wicks for a safer, more even burn.

Question 7

HOW LONG DO THE CANDLES BURN?

Accepted Answer

Each candle burns for approximately 60–65 hours. For best results, always trim your wick and allow the wax to melt to the edge on the first burn.

Question 8

HOW CAN I MAXIMIZE MY BURN HOURS?

Accepted Answer

Always allow the wax to melt fully to the edge on your first burn. Keep the wick trimmed to 1/4” before each use and never burn for more than 4 hours at a time.

Question 9

WHEN DO I TRIM MY WICK?

Accepted Answer

After your first burn. Before each subsequent use, trim the wick to 1/4" to prevent soot and promote a clean burn.

Question 10

CAN I REUSE THE VESSEL ONCE THE CANDLE IS FINISHED?

Accepted Answer

Yes! Our vessels are designed to live on — as decor, storage, or art. Just remove any leftover wax and reuse however you like.

Question 11

DO THE TEXTILE WRAPS BURN OR MELT?

Accepted Answer

Nope. Our textile wraps are secured to the glass and engineered to withstand heat. That said, always burn on a flat, heat-safe surface.

Question 12

HOW DO I KNOW WHEN MY CANDLE IS FINISHED?

Accepted Answer

When about 1/4" of wax remains, it’s time to safely discontinue use.

Question 13

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

We typically ship within 2–3 business days. Standard shipping times range from 3–5 days depending on location.

Question 14

WHERE DO YOU SHIP?

Accepted Answer

We currently ship across the U.S. and are working on expanding internationally soon.

Question 15

CAN I EDIT OR CANCEL MY ORDER?

Accepted Answer

Email us at info@circuscandles.com within 12 hours and we’ll do our best. Orders that have already shipped cannot be changed.

Question 16

MY PACKAGE SAYS DELIVERED, BUT I DON’T HAVE IT. WHAT SHOULD I DO?

Accepted Answer

Carriers may mark packages delivered before they arrive. Give it 48 hours and check with neighbors. If it’s still missing, contact us.

Question 17

WHAT'S YOUR RETURN POLICY?

Accepted Answer

We accept returns within 30 days of delivery for unused, unburned items in sellable condition.

Question 18

DO YOU OFFER EXCHANGES?

Accepted Answer

Yes! Reach out to info@circuscandles.com within 30 days and we'll help you find the right scent.

Question 19

DO YOU PROVIDE RETURN LABELS?

Accepted Answer

We can provide a prepaid return label; a small shipping fee may be deducted from your refund.

Question 20

WHAT ITEMS ARE CONSIDERED FINAL SALE?

Accepted Answer

Burned candles and items not in sellable condition.

Question 21

MY CANDLE ARRIVED DAMAGED. WHAT SHOULD I DO?

Accepted Answer

Email us a photo of the damage at info@circuscandles.com and we’ll send a free replacement.

Question 22

I RECEIVED THE WRONG ITEM. HELP!

Accepted Answer

So sorry! Send us a photo of what you received and your order number—we’ll make it right.

Question 23

HOW CAN I CARRY CIRCUS IN MY STORE?

Accepted Answer

We’d love to hear from you. Reach out to info@circuscandles.com with your store details.

Question 24

DO YOU OFFER CORPORATE OR LARGE GIFTING OPTIONS?

Accepted Answer

Yes, we accommodate custom gifting orders for weddings, events, and corporate clients. Email info@circuscandles.com to start the conversation.

Question 25

WHO CAN WE GET IN TOUCH WITH IN REGARDS TO PRESS, INFLUENCER PROGRAMS, GIVEAWAYS, AND/OR COLLABORATIONS?

Accepted Answer

We’d love to connect. For all press inquiries, influencer partnerships, giveaways, or collaboration ideas, please reach out to us at info@circuscandles.com.

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