Faq's
Brand Questions
What makes Circus candles different from other luxury candles?
Our candles are wrapped in sculptural textile “skins,” blending bold design with expressive fragrance. We believe scent should be as visually powerful as it is olfactively.
Why is it called Circus?
Because like a circus, our world is layered, expressive, and made for many moods—all welcome here.
Product Questions
What do Circus candles smell like?
Each scent is crafted to feel personal, layered, and emotionally evocative. Think unexpected notes—like vinyl, soy sauce, and white moss—designed to evolve in your space. You can explore Bound or Bow Baby to see examples.
How strong is the scent throw?
We design for a medium-to-strong throw that fills a room without overwhelming it. Anywhere you live, linger, or lounge—our candles are right at home.
Are your candles clean-burning or non-toxic?
Yes. All Circus candles are made with a custom soy wax blend, phthalate-free fragrance oils, and cotton wicks for a cleaner burn.
What kind of wicks do you use?
We use clean-burning, lead-free cotton wicks for a safer, more even burn.
How long do the candles burn?
Each candle burns for approximately 60–65 hours. For best results, always trim your wick and allow the wax to melt to the edge on the first burn.
How can I maximize my burn hours?
Always allow the wax to melt fully to the edge on your first burn. Keep the wick trimmed to 1/4” before each use and never burn for more than 4 hours at a time.
When do I trim my wick?
After your first burn. Before each subsequent use, trim the wick to 1/4" to prevent soot and promote a clean burn.
Can I reuse the vessel once the candle is finished?
Yes! Our vessels are designed to live on — as decor, storage, or art. Just remove any leftover wax and reuse however you like.
Do the textile wraps burn or melt?
Nope. Our textile wraps are secured to the glass and engineered to withstand heat. That said, always burn on a flat, heat-safe surface.
How do I know when my candle is finished?
When about 1/4" of wax remains, it’s time to safely discontinue use.
How long will it take to receive my order?
We typically ship within 2–3 business days. Standard shipping times range from 3–5 days depending on location.
Ordering, Fulfillment & Shipping
Where do you ship?
We currently ship across the U.S. and are working on expanding internationally soon.
Can I edit or cancel my order?
Email us at info@circuscandles.com within 12 hours and we’ll do our best. Orders that have already shipped cannot be changed.
My package says delivered, but I don’t have it. What should I do?
Carriers may mark packages delivered before they arrive. Give it 48 hours and check with neighbors. If it’s still missing, contact us.
Returns & Exchanges
What's your return policy?
We accept returns within 30 days of delivery for unused, unburned items in sellable condition.
Do you offer exchanges?
Yes! Reach out to info@circuscandles.com within 30 days and we'll help you find the right scent.
Do you provide return labels?
We can provide a prepaid return label; a small shipping fee may be deducted from your refund.
What items are considered final sale?
Burned candles and items not in sellable condition.
Damages or Missing Items
My candle arrived damaged. What should I do?
Email us a photo of the damage at info@circuscandles.com and we’ll send a free replacement.
I received the wrong item. Help!
So sorry! Send us a photo of what you received and your order number—we’ll make it right.
Wholesale
How can I carry Circus in my store?
We’d love to hear from you. Reach out to info@circuscandles.com with your store details.
Corporate Gifting
Do you offer corporate or large gifting options?
Yes, we accommodate custom gifting orders for weddings, events, and corporate clients. Email info@circuscandles.com to start the conversation.
Press & Media
Who can we get in touch with in regards to press, influencer programs, giveaways, and/or collaborations?
We’d love to connect. For all press inquiries, influencer partnerships, giveaways, or collaboration ideas, please reach out to us at info@circuscandles.com.
